الصفحة الرئيسيةالوصف الوظيفي
Role OverviewThe Receptionist is responsible for providing secretarial, clerical and administrative support of a general nature to Cairo Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general inquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks.
Key Responsibilities and Deliverables
Reception (75%)
• Answer incoming telephone calls in a professional, courteous and positive manner;
• To screen incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable;
• Provide answers to questions of a general nature ( address RO, directions).
• Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate;
• Greet and receive visitors, determine nature of business and direct and accompany visitors to appropriate meeting room;
• Keep and maintain (soft copy) visitors log and meeting room reservations sheet;
• To make sure that meeting rooms are prepared with presentation equipment/materials.
• Monitor visitors to the RO and prepare periodical statistics regarding the visitors from HQ.
Clerical/Administrative (25%)
• Arrange couriers, screen, sort and process mail for RO staff;
• Scan, copy and send documents;
• Assist with maintaining the archives and filing;
• Schedule appointments for RO staff, maintain the RO Cairo appointment diary electronically in MS Outlook, organize conference and meeting room bookings;
• Prove support to the Senior Administrative Officer on a case by case basis, including assistance on arranging drivers for visiting missions
المهارات
Essential Skills, Experience & Qualifications• Minimum secondary education, university degree preferred.
• Previous experience in a receptionist / secretarial capacity;
• Familiarity with the use of office equipment, such as fax, photocopiers etc.;
• Excellent verbal communication skills with a good telephone manner;
• Good interpersonal skills;
• Computer literate, with keyboard skills and experience of word-processing (Microsoft Word) and e-mail (Microsoft Outlook) combined with a willingness and ability to acquire other skills as necessary;
• Ability to work independently, take responsibility where necessary and to work as part of a team.
• Native in Arabic (verbally and written). (Minimum) good English skills (verbally).
• A good phone manner and excellent organizational skills with ability to deal with people effectively;
Personal profile
• A positive personality with a high level of integrity, honesty and trustworthiness;
• Strong organizational and time management skills and ability to attend to details;
• Smart and business-like appearance, both in demeanor and dress;
• An ability to work to a high standard (and while under pressure);
• Cultural awareness and sensitivity.
تفاصيل الوظيفة
- منطقة الوظيفة:
- القاهرة, مصر
- قطاع الشركة:
- بنوك
- طبيعة عمل الشركة:
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي:
- الخدمات الإدارية
- تاريخ الالتحاق بالعمل:
- غير محدد
- الحالة الوظيفية:
- غير محدد
- نوع التوظيف:
- غير محدد
- الراتب الشهري:
- غير محدد
- يتطلب إدارة موظفين آخرين:
- غير محدد
- عدد الوظائف الشاغرة:
- 1
المرشح المفضل
- المستوى المهني:
- متوسط الخبرة
- عدد سنوات الخبرة:
- غير محدد
- منطقة الإقامة:
- غير محدد
- الجنس:
- غير محدد
- الجنسية:
- غير محدد
- الشهادة:
- غير محدد
